Zócalo Central Hotel - 06000 Ciudad de México

7 nights staying. What I liked: - The location and the restaurant are amazing (the restaurant runs separately though, but everything related to the restaurant was perfect: the view, the service, the food). What I did not like: - The rooms are incredibly small - The shower head is not mobile and it is installed close to the ceiling. The shower cabin is small, so if you are not a tall person, the water will fall only on your head. It is difficult to take a shower in that place. - The service is mediocre. The staff is nice when it comes to basic service, but they can't handle more complex issues. Eg: the cleaning staff took something from my room, I flagged it to the front desk, it took almost two days to receive it back. The next day, the cleaning staff took it again! - They recommend us a taxi from the airport. It was 5 (!!) times more expensive than an Uber. - An aspect more related to the location and infrastructure than to the hotel itself, but important to be mentioned: there are cockroaches in the bathrooms and the whole area stinks! The hotel rooms, the corridors, the streets - the smell of drainage and rubbish it's strong and disturbing! I don't recommend this place for more than one night.

Ill say this. The staff were perfect. Helpful, kind, went out of their way multiple times. Really great. The included food and amenities were also fantastic. But make sure you take advantage of both of those things because the rooms leave A LOT to be desired. Do not, I repeat, do not spring for the nicer rooms. We got one of their best and it was a bad choice. It overlooked the square which was cool but they put their flashing Christmas lights on that windowsill! They were so bright even with the curtains drawn it kept us up at night. And the room was right below the restaurant and the noises from dragging tables and chairs on wooden floors was like thunder at dawn and dusk. Finally there was a stench so powerful i worried a mouse had died under the bed. Where it was coming from i never found out but these three facts made us spend as much time out of the room as possible.

The room was petite but the bed was so very comfortable after walking many miles. The rooftop restaurant was incredible and offered stunning views of the zocalo below. We also liked having the complimentary water fridge next to the elevator, which was far more convenient than having to visit the convenience store multiple times a day. We will definitely return!

We had an extraordinary stay at this hotel. The staff went extra mile to make us feel great and comfy. The food at the gorgeous roof top was amazing and the views outstanding. Would highly recommend this hotel if you want to be steps away to the historic sights.

Great hotel, awesome location and decoration in the public spaces. The staff was also very attentive. Also, nice breakfast with a great view. However, it's extremely expensive for mexican standards, the rooms are super tiny and the bathroom door doesn't close properly, with all the intimacy issues that follow.

A+++. I have never stayed in such a friendly, accommodating hotel. my family and I are well traveled and we experienced the staff go above and beyond. they were gracious to arrange in-room Covid tests, offered group tours, and someone even went to the local pharmacy to pick up medication for my family. the hotel itself is centrally located to many tourist attractions and walking distance to stores/restaurants, etc. along with the beautiful decor and balcony restaurant, it would be hard to find something comparable within this price range. Please don't be shy tipping staff, they don't get enough credit! Anyone for the first time in Mexico city, look no further!

This hotel is great. It’s location is excellent for sightseeing, transportation, shopping, and eating. It is extremely clean and the rooms are very well decorated. The service was outstanding. We were greeted each time we entered the hotel and the rooms were cleaned nicely each day. Plus, they give COVID test at the hotel for People who need it for entry to the USA. They get five stars from me.

Excellent experience, staff are very helpful and professional. Comfortable rooms and vibe is contemporary mixed with a bit of history. The cafe is a great touch with decent food and drink. The restaurant and staff on the upper floor are top notch, overall very good breakfast buffet with solid well cooked offerings. You can definitely tell that the breakfast is not just there for guests, but that patrons outside of the hotel frequent the restaurant and go for the food. All around excellent experience, views and location can't be beat!