Cancun Airport Transportation - 77506 Cancún

The pick-up from the airport wasn't as smooth as I would have expected. Wait time for a drive was about 15-20 minutes. The gentleman outside assisting was a bit snippy and had a few smart responses to my questions. However, once we were in the transportation, things began to improve. Our driver was pleasant and friendly. The ride was very comfortable. The returning ride was perfect. Arrived on time and drove very cautiously. I would use this service again as the price was nice and outside of one snippy attitude person, it was a good experience.

The SUVs were super clean inside and out and a newer vehicle The drivers were both courteous, dressed clean casual and welcoming. They initiated conversation but did not keep it up the entire trip. They drove safely They even offered us cold water bottles and beer at the beginning of the trip. A nice little surprise The registration online was very easy. I had to initiate an online chat because of a special request and they couldn’t have been any nicer and accommodating. The cost was very reasonable We would definitely recommend Cancun Airport Transportation without hesitation

Absolutely perfect. On arrival, we were able to bypass the hundreds of other shuttle companies vying for our business. The email communication from Cancun Airport Transportation prepared us for this onslaught at the airport, and we were able to navigate our way directly to the bay where they were located. They looked up our information on their schedule and we had our private shuttle loading up our luggage in the vehicle within 5 minutes, way before other families that were waiting in front of other bays for their respective agencies. The driver was very friendly and eager to get us to our destination, too, which we were very thankful for after a long travel day. We had booked a round trip shuttle and were somewhat nervous about how to communicate for them to arrive at our resort, but we had set a pickup time of 11am at the time of booking for return and headed down to the lobby about 15 min. prior. At 11am on the dot, our friendly driver from Cancun Airport Transportation arrived at our resort and began to load our luggage to get us back to the airport. We are so appreciative of the promptness, professionalism, kindness, and cost efficiency of this agency as they were ~$5-25 less than other agencies for round trip shuttle. Did I mention that our booking was for private transfer, aka no sharing, stopping at other resorts, etc? We will never use another agency for shuttling from CUN to anywhere. We could not be happier with the service that we received as this is one aspect of our travel plans that we did not want to stress about considering the added stressors of traveling in the midst of a pandemic.

This was our second time using Cancun Airport Transportation while vacationing in Riviera Maya. I chose them a second time because the first time was so great and this time they did not disappoint. They are courteous, friendly, and helpful. The vehicles are clean and my wife and I felt safe driving with them every time. We just returned from our second trip and while waiting for our pickup to the airport I received a text notifying us that our driver was running 10-15 minutes late due to traffic. He actually ended up only being 5 minutes late but the advance notice was greatly appreciated. One thing to note is to follow the instructions closely on the bottom of your confirmation email when you go to meet your driver at the airport. The first time we used Cancun Airport Transportation a representative met us right in the area where resort shuttles pick up. On our second trip I didn't read the directions and expected a representative to be right there. When they weren't there I started to get a little worried but then I checked my email and this time it clearly said to go to the post marked #64 to meet the representative and that is right where I found them. It just goes to show that this company provides very clear instructions for everything you need to ensure your ride goes smoothly. My wife and I plan on making many more trips to the area and I will always use Cancun Airport Transportation exclusively

I used Cancun Airport Transportation on my arrival and departure. Arrival was a bit of a wait as they arranged for a vehicle/driver. I had given them my arrival info on-line, however we weren't met with a sign person so I had to hunt them down in the sea of driving companies. Another company told me where to look. Once we were connected, the wait was about 10-15 minutes for the car and driver. Departure was much better, they arrived right on schedule as shown in my paperwork. The airport delivery was 30 minutes later and the drivers were courteous (both directions). I'd use them again - just remember to the yellow suitcase logo, when searching them out when arriving. Their directions were good in the airport, but I didn't think I'd have to hunt for them outside.

We've used this company in the past and had good experiences but this last time was horrible. No one was at the airport to greet us and had to ask other transportation companies where our rep was. Each person that helped us said this is the area he stands but still no rep for Cancun Airport Transportation for over 30-40 mins. Another company called the number for us and when I finally spoke to a rep, they said they would send them shortly. Needless to say, it took over an hour to get our transportation on something that should have been easy. Next, our DEPARTURE WAS JUST AS BAD. Our driver texted us that he would be late due to traffic which initially wasn't a problem. After he picked us up 20 mins late from our hotel, he then asked if it was ok to stop to put air in the tire. After stopping at a gas station to put air in, we proceeded to head to the airport going 10 mph. The tire wouldn't even hold any air and was essentially off the rim all together so the late pickup to do traffic was complete BS. We then had to wait for another vehicle, unload and reload van, only to be dropped off at the airport 45-50's late. Overall, the service this time around was unacceptable.

Great, reliable service. The price is the best around! It took about 25 minutes for someone to pick us up from the Cancun airport which was a little longer than we expected but the driver was friendly and got us to our hotel safely. On the way back to the Cancun airport from our hotel the driver was waiting outside earlier than our pick up time and was extremely friendly as well. My husband forgot his cell phone in the car and we called the company and the driver came back to return it. We were so grateful! Great service, we would use them again.

Highly recommend these guys! Pros: super friendly and professional staff, great looking, new, and very clean cars (we got the luxury service so we ended up in what appeared to be a brand new or newer Suburban). The attendant at the airport was very friendly, was able to look up our reservation on her phone very quickly and gave us an ETA of roughly 10 minutes on the arrival of the car. She offered us water or a soda while we wait. She immediately called the car and it got there in about 4 or 5 minutes. The driver was very friendly and professional, told us roughly how long it would take to get to the hotel and again offered us refreshments for the ride. The car temperature was perfect and car itself was immaculate, both on the way to the hotel and on the way back to the airport. Cons: only one - while we know our way around the airport and had an idea of where to go to find these guys, their presence right outside of the main exit at the airport is too small. We heard a lot of people asking where to find Cancun Airport Trans. and unfortunately a lot of the other companies won't tell them right away, instead hassle them about going with the service instead and trying to give them a 10-minute sales pitch. Again, our overall experience was excellent, a definite 5++. We would highly recommend this company and use them again.