Crown Paradise Club Cancun - 77500 Cancún

The staff is 5 ⭐ . Treat them with respect and give them a tip.They are working for a living just like you and me. Yes there are thing's that could be better but come with a open mind. Just as all things you get what you pay for. I doubt you'll find a cleaner resort. They clean 24/7 and always great you with a smile. This is a family resort not a adults only so remember that. Don't listen to the haters. Don't worry be happy ? your on vacation people.

The food is decent. You can find something you like at the buffet. The restaurants are a little bit above decent. The room was very nice and was cleaned everyday. The main thing was the pasta bar...I recommend making the sauces ahead of time so the chefs don't have to literally throw up a sauce and pour it onto the pasta without mixing the seasoning(s) in.

The one good thing I have to say about this place is the friendly staff. Shout out to Carlos Perez! They truly are very kind people. However… everything else is a joke at this place. The buffet food is worst then my high school lunch. You can seriously find better food at a gas station. We made reservations at Wayne’s Boot’s and were very disappointed. If you remember those banquet frozen dinners, that’s kinda what we were served. I’m not exaggerating I promise. I’d really rather just have the frozen dinner. Wayne’s is suppose to be a steakhouse but they only offered us one steak when we showed up. Nothing they serve is seasoned at all. The worst part of the whole stay is that our water didn’t work for most of our stay. We had the room with the jacuzzi tub, and didn’t get to use it. We couldn’t shower, use the toilet, the sink… it was depressing. It rained a few times which is fine. But there was a big leak in our ceiling that was obviously annoying and became dangerous to slip on. They said I couldn’t be compensated on my bill at all. They offered me some lobster… it’s already all inclusive btw. And then they offered us a spa but didn’t have any availability for the spa anyways. For a new room we’d have to wait for them to move reservations around so it just really wasn’t a pleasant experience. And not to mention the entire building was falling apart. We went to the buffet area after speaking with the front desk about our issues, and they seated us right next to an even bigger leak in the ceiling where a price of the dry wall was dangling down and dripping. I’ve also noticed that for every bad review the owner gives the same exact copy and paste response. So to the owner, let’s here some actual feedback from you.

Just returned from another 2 weeks at this fabulous hotel. Was our 4th visit from the UK. It never disappoints. Staff are so friendly always happy to help. 5stars to David in the buffet and Oliver on Wayne's boots they couldn't do enough for us. Always something to eat, and even for the kids too. Bars are always friendly and always have your drinks ready when get there. The evening shows where fab too even if we've watched them before. Will definitely return.

Friendly service and clean hotel! We had a pretty good time and we enjoyed most of the amenities but the quality of the food was average to poor. Also you must make a reservation to eat at any of the restaurants thats not the buffet but the problem is they never answer the phone so you can make a reservation. My group and I called the restaurant reservation extensions a total of around 10 times throughout the different days of our stay and at the times they stated which was from 8am-2pm and they did not answer a single time! Overall we had a good time but cant give 5 stars for that reason.

Family oriented, definitely it is. If you are looking for a calm stay with kids to entertain this is the place to stay. The snack bar by the pool it’s really good. Staff is really friendly and helpful. The only thing I say needs improvement it’s the food from the buffet. It needs more flavor. The specialty restaurants are great specially at La Piazza and the steakhouse Wayne’s Boots. The room has everything needed but the room I stayed (not sure if all are like this) the bathtub is too high and slippery I find this an inconvenience for kids and people with special needs. I’m sure If you ask they could accommodate to a room with a shower not a bathtub.

Fairly clean. Staff were very kind, lots of staff around if you need anything. Dinner restaurant menus were great, breakfast and lunch buffets were decent. All good related activities required a mask. Beautiful views and several pool options! The beach was not very wide, just enough room to lay out, swim or walk, not much room for beach activities. Overall great experience for a good price.

You won't find a cleaner hotel with friendlier staff. However, this is not a 5 star hotel, the rooms and general feel is dated and the buffet room is very clinical. The breakfast was lovely with a good variety of Mexican and continental breakfast but dinner was very samey and there was no description of what the food was. Very basic and lots of stuff that didn't really go together although it was always well stocked . The steak restaurant was lovely and the staff were attentive. There was little entertainment. The pools were lovely with a great variety, especially the children's area. The room was spacious but the bathroom was dated. As a single women travelling with four children under 10 I couldn't have felt more welcome and safe. As earlier mentioned, the staff were spot on, so so welcoming and we really enjoyed our stay, just a shame about the food and the entertainment.