Derby Rent a Car. Renta de autos y Camionetas en Guadalajara. - 44130 Guadalajara
4.7/5
★
based on 8 reviews
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Contact Derby Rent a Car. Renta de autos y Camionetas en Guadalajara.
| Address : | 2826-A, Av. Circunvalación Agustín Yáñez, Arcos Vallarta, 44130 Guadalajara, Jal., Mexico |
| Phone : | 📞 +9 |
| Website : | http://www.derbycarrental.com/ |
| Categories : | |
| City : | Jal. |
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Lidya Valenzuela on Google
★ ★ ★ ★ ★ Excelente servicio, precios muy accesibles, me dieron un rayón en el carro y cobraron la reparación sólo Justo, lo recomendó 100 %
 Excellent service, very affordable prices, they gave me a scratch on the car and they charged for the repair only Fair, he recommended it 100%
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Ayax Ron-Carr on Google
★ ★ ★ ★ ★ Desafortunadamente no pude usar su servicio. Quice probar esta compañia y hubo mala comuncacion y nos quedamos sin auto. En su pagina haces una solicitud para reservar y se supone que te contactan para confirmar el auto. Al no haber comunicacion hablamos y ya habian cancelado nuestra solicitud y ya no habia disponibilidad de ningun auto. Fue nuestro error no haberlos contactado pronto despues de la solicitud, pero no nos quedo buen sabor de boca su forma de operar, la cual pienso es mejor en otras compañias donde todo se maneja con medios electronicos y no se basa en que ellos te llamen o tu les llames. Veo otro comentario de un clilente Jorge que parece ser que le paso algo similar, le cancelaron su reservacion y nunca lo contactaron, ni le mandaron correo para avisarle que ya no tenian auto. Trate de explicar esto por que queria darles retroalimentacion y solo me dijeron que me fuera a otra compañia. No hay forma de saber si realmente llamaron, no tenemos llamadas perdidas, y al parecer ellos no mandan un correo para indicar que nuestra solicitud simplemente no la iban a respetar y quedaba cancelada. Al hablar con ellos y explicar la situacion, me parecio que no quicieron tomar responsabilidad ya que no habia una confirmacion y no se nos podia ayudar. Si me ofrecieron algunas recomendaciones y al final una disculpa por el mal entendido, tambien amablemente me ofrecieron dar el servicio en el futuro con un descuento. Espero poder usarlos en el futuro y poder cambiar esta reseña, pero por el momento la dejo asi.
Unfortunately I couldn't use your service. I wanted to try this company and there was bad communication and we were left without a car. On their page you make a request to reserve and they are supposed to contact you to confirm the car. As there was no communication, we talked and they had already canceled our request and there was no longer any car available. It was our mistake not to have contacted them soon after the request, but the way they operate did not leave us with a good taste in our mouths, which I think is better in other companies where everything is handled electronically and is not based on them calling you or you call them I see another comment from a client Jorge that it seems that something similar happened to him, they canceled his reservation and never contacted him, nor did they send him an email to let him know that they no longer had a car. I tried to explain this because I wanted to give them feedback and they just told me to go to another company. There is no way of knowing if they really called, we do not have missed calls, and apparently they do not send an email to indicate that our request was simply not going to be respected and was cancelled. When talking to them and explaining the situation, it seemed to me that they did not want to take responsibility since there was no confirmation and they could not help us. If they offered me some recommendations and in the end an apology for the misunderstanding, they also kindly offered to give me the service in the future with a discount. I hope to be able to use them in the future and to be able to change this review, but for now I will leave it at that.
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Retired SF on Google
★ ★ ★ ★ ★ Super friendly, honest, upfront, helpful, what a car rental agency should be. Will be using them again. Jamie is a star.
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David Jaggard on Google
★ ★ ★ ★ ★ Absolutely excellent experience with Jaime. Professional courteous and flexible for our plans. The car was perfect for our 200km round trip. Jaime also speaks perfect English
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Ger Hegarty on Google
★ ★ ★ ★ ★ Top Service from Jaime and his team, the car was in great condition and sparkling clean, will use Derby every time I go to Guadalajara! keep the good work!
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Blackbird on Google
★ ★ ★ ★ ★ February 2022
De nuevo Jaime responde con much professionalità. Me da mucho gusto poder comunicarme con el y te quita de dudas con respondiendo sobre situaciones que son en el momento muy importantes! Muchas gracias Jaime por el buen trabajo que tu y tu equipo hacen.
March 2021
First and foremost I am a frequent traveller. I have rented pretty much all over the US, Canada and Mexico. Renting a car can be frustrating because of all the upsale most rental places want to do for insurances and extra services and add fear mongering and high deductibles and high deposits just to rent a vehicle. This place gave me the best prices within a metropolitan area. They didn't try and upsell the insurance. They were upfront with what the insurance covered miles/km on the vehicle. The pricing and the flexibility if I was an hour or so late.
Jaime was cool and collected and when he offered VEHICLE DROPOFF at my location that was the highlight. I immediately booked with him the 15 person van and set aside a second rental once that one was over. They called me once they were in the area to hand over on both vehicle both time. They were within minutes of our set time. Bravo Derby Team... De verdad que se la rifan bien chido en obtener clientes. Y por seguro ya van a tener otro cliente leal. Muchísimas gracias a su equipo de profesionales en facilitar las dos rentas.
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Cheryl Toth on Google
★ ★ ★ ★ ★ Excellent experience and hablan ingles. Jaime was very clear about the whole rental process and fees. Our car was new and clean and everything worked perfectly. The price was very good and the drop off process was very fast. This place is easy to get to and the owner and staff are very nice. Highly recommend, especially to Americans.
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Jon Villa on Google
★ ★ ★ ★ ★ Americans look no further. Jaime and his staff are always attentive and offer great cars fully insured at a great price. I have rented twice from them and it’s always a smooth process. Thank you!
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