ESTUDIO Playa Mujeres - 77400 Cancún

Rooms are incredible. Everything else was just OK. I wrote a very detailed review on trip advisor under the username "jshaumcteer" if you want to read why.

I got vacation last week with my children form Estudio Playa Mujeres. It was really amazing!! Quick response, clean, food, facilities and space. Everything was perfect above all the kids club was really wonderful. Also they are very kind, various activities and carefully care of kids. My children want to visit again. I specially appreciate Doodle team (Jennyfer, Maiana, Alina, Efren, Hilixa, Jorge, Sharon and Amairany).

The hotel was okay in the sense of luxury but service was definitely not great, the staff is not friendly at all and room service was not so great either we would have to call to get our room cleaned. The food was a 5 out 10 !

Let’s start with the 5 star worthy aspects of this hotel. The beach is stunning and the maintenance is impeccable. The Gym is really state of the art, and I can not remember ever seeing a better equipped Gmy as this one. The rooms are spacious and beautiful furnished, and with the doors closed it is in fact really quite.With that being said, let’s point out some of the not so enjoyable aspects of our stay. We are staying in the Estudio (family oriented) part of the Hotel. Next to us (but basically the same building but cut in half) is the “adults only” area which is the Atelier Hotel. When you arrive at the beach there is a smal section for the Estudio guest’s which is clearly separated with a cord from the adult section( had a little flashback for back in the days where you really wanted to enter the VIP area of the club but just weren’t importent enough;-)even then,there is only a handful of daybeds to your disposal, because most of the daybeds a for members of some club that we are not part of. In fact we always felt like we where surrounded by dangeling fruits that where just not meant for us. There are restaurants that we would have liked to explore, but again, not when you are with children. The food is probably my biggest disappointment. It reminds me of a instagram filter, looks great, but in reality it is pretty average. At breakfast you better be prepared to wait 20 minutes for your lukewarm coffee(and no that is not the exception). The staff is very friendly but doesn’t speak english at all. It took me 10 minutes to make myself understood when I tried to order 1 Coke and 1 still water. At lunchtime we never ate at the same time, because they never seem to really understand the order. We either get 3 deserts ( we ordered 1) or nothing at all. Housekeeping basically ignores your request that we clearly marked with the “please clean my room” sign, all day. To cut a long story short, although it is a very pretty hotel, and they managed to do a lot of things right, it is not money well spend, I don’t see myself choosing this Hotel for my next trip to Cancun.

all these people saying staff arent friendly are the goofiest people bruh, the staff are incredibly caring, if your foods is finished, theyll get it off the table before you even sit up. The rooms are obviously also super cool, the pools and golf course right beside it makes everything more spicy.

We were too????. Spring Break 2022. (March 14 - March 18) My oldest was turning 16 and we wanted something mellow but memorable. My hubby found this All Inclusive resort .. a hidden gem and I can tell you it was everything we hoped it will be?❤️ The atmosphere from arrival to departure was very friendly, carefree and stress-free. The goal of each staff member is to ensure your stay is so memorable, you have nothing bad to say… and they delivered on that. Our personal concierge Adrianna ? ( that is how she describes her role ) made sure everything we needed was taken care of . Covid tests, SPA, Hydrotherapy treatments were all booked for us .. all we had to do was show up. Laura, Saul and Astrid the front desk staff ..Omg.. I can count how many times My family needed something and each time one of them delivered. In this Covid season Estudio staff took it to the next level. Once customer bags are delivered to the resort, it is sprayed down to ensure no germs are transferred to your room- Javier made that happen. He also ensured our bags will be picked up from our room on our last day. Between him and Mauricio fear not … all is well. Now the room…. Hmmmmmmm this is by far the most exquisite room I have been in. It is definitely a home away from home. The massive bathroom with a tub and shower option provided enough choices after a warm day outside. The fridge was stuffed with snacks and drinks to last a lifetime. Y’all there is room service, at no extra charge should you desire to spend all day in the room. And now on to the all inclusive food and drinks … I tried a lot of drinks … I can’t begin to remember all the concoctions I tried … I promise there were no watered down version of anything ordered and it kept coming. Ivan was to blame for most of our drinks. He kept them coming Food mostly A la carte except for 1 restaurant. Variations of seafood meals .. from Lobster, Octopus, shrimp, Japanese, massive breakfast buffet options, Mediterranean… we did not get to try all the meals on the resort in the 4 nights we were there however I can tell you everything we got to eat was amazing. Let me take a moment to thank the restaurant staff for a wonderful stay. I hope I can remember everyone who showed us love. Jesus (Breakfast Buffet) , Allison, Aradnia, Stephanie all led by their superb manager Joshue. ( Massive thanks to Joshue who organized my 16 year olds special birthday celebration so the day was not ordinary. ) Joshue was every where we ate and until I realized he was the overall restaurant manager, I wondered if he ever took days off. He made our restaurant experiences amazing. It will be remiss of me to leave our Jahir. This amazing young man was at the snack/coffee /ice cream stand . There was not a day you would see Jahir without a smile. He loves making his customers feel special with the different designs eye made with our lattes and drinks. He is so talented he touched me and my son greatly? So like I said, we got to also experience SPA treatment… Hydrotherapy and Massage. —-Angel ( Hubby’s experience) and Carmen and Ingrid (My experience). I tell you these ladies have magical hands ?. Yani at the front desk of the Spa kept us on time and organized Friends to be honest, I cannot say enough about the experience and culture at this resort. Each employee serves from the heart. When you look at the pictures, you will notice they great you will hands covering their hearts … that is their sign for care and love. There are so many names I have left out.. It’s so hard to remember everybody but I can tell you each person had the same attitude. James - thanks for keeping hubby entertained. I somehow always missed seeing you. Julio .. thanks for making our fotoshoot memorable, Bernardo - you tried ? and Joel your phonetics is still driving us bonkers. Hervey always available to help. Gumaro? Great job Estudio… you have our vote ?❤️??? PS - There is an adult only session known as Atelier .. service there was amazing too.

We've been here twice and are looking forward to our next trip! The service is beyond expectations! As we were leaving from our last trip, someone extra special got lost right before we left, Hendrix's stuffed bunny Marley. Hendrix and Marley have pretty much been inseperable since Hendrix was born. Hendrix was devastated! We searched and searched for her as long as we could, but we eventually had to give up so that we did not miss our flight. We contacted Estudio and Susana Ramirez and told them what had happened. Not only did they find Marley, but they shipped her back to Hendrix with a note and photos of her all around the resort!!!!! The note explained how she wanted a longer vacation and she'd been having so much fun. It was unbelievable, Hendrix was so happy!!! I am still in awe of the amazing service, even after we were gone! I should also mention that I got married here and it was stunningly gorgeous ?

My family enjoyed our stay at Estudio Playa Mujeres. What made my stay enjoyable is the service of the staff. There were a couple of mishaps (those happen), it's what the staff did AFTER the mishaps that made a difference. They went above and beyond to ensure my family and I had a great stay. The only "complaint" is the food choices were limited for the adults on the family side. There are things my family would have loved to eat on the adult side, that was not available to them on the family side. Other than that, I would definitely recommend to all my friends and family. Oh yeah, did I forget to mention my children LOVED Doodle Camp? I dropped them off on 12/26 thinking I would need to pick them early. Instead they surprised me and begged to stay for the rest of the day.