Franz Haus - 76230 Juriquilla

It would be nice if they updated the cost of the veterinary services that they show on the site. I went to buy milk for my pets, they suggested that I pay for a consultation to give me complete information on how to take care of my newborn Chinchillas that were left without a mother, the only thing they told me was that I should effectively give them that milk every 4 hours that they could eat solids when I saw that they were accepted, but it was all the truth, the consultation lasted about 3 minutes, I hoped that they would be more specific, that they would provide me with more information since they are newborn animals and without a mother at risk, so it made me sad to see that kind of attention towards the conditions of vulnerable animals, the consultation has a cost of $512. If you were only going to tell me that it was correct to buy the milk and give them every song, then it would have been better not to spend for those comments, I honestly think that the quality of the service and treatment has gone down :(

Terrible service, the "veterinary" did not even know how to catch the cat. They dropped a medicine for $300 pesos on me for more than $1,000. The consultation ended up coming out at $4,500 when there was not even any type of operation. They let me drop each x-ray for $700, EVEN AT THE HOSPITAL IT COST THAT! they took advantage and took 4 when the problem was in the cat's mouth!! And instead of sending me the file, they took a photo of the computer with their cell phone and sent it to me with terrible quality!! They were very expensive, zero professional. They sold me 5 syringes for almost $70 and WE ONLY USE ONE!! Once I also took my dog ​​to have his sugar taken and they charged me $400 for each drink, WEYYY a glucometer costs $500 And they were already charging me $400 just for taking the sugar. FRANZ HAUS WORK FOR MONEY, NOT FOR ANIMALS, AND THAT IS THE LEAST ETHICAL THING ON THEIR PART!! SERIOUSLY NOOOOOO BRING YOUR PETS HERE, NO NO AND NO!!!

Excellent quality and service !!! I arrived due to an emergency and they became my favorites (and one of my dogs) they have many products, they always have food for the same pets available and the service is excellent, they are super attentive to me and very cute with my Max and Kira, angels! !! 100% recommended Franz haus

Appalling!!!! Do not leave your dogs in that "pension". They never take them out of their cages, they go to the bathroom in their cages and I'm not sure if they give them to drink water. When they handed them over to me, I gave them water and they took it as desperate. In addition, they returned one of my dogs with an eye infection and super emaciated and skinny. And if that were not enough, they charged me 2,000 pesos for some vaccines that were "necessary" to be able to leave them in a pension and they did not apply them, now they owe me that money that who knows if they return to me. In addition, they could not find the vaccination cards for my dogs and they kept my dog's beds.

2 weeks ago I took my dog ​​to emergency because it split too close to her nose. I arrived at about 7:30 pm and the person in charge alarmed me by telling me that he could get infected and in the worst case his nose would have to be removed. Obviously I freaked out and proceeded to have it checked. But she had to be fasting so they could sew her up. At that moment they told me that if I wanted to pay for the surgery at once so that the next day they wouldn't charge me again for the consultation ? I was scared and continued and well, I already paid and it can't be, it's very expensive, I think they have a terrible strategy of sales. I prefer that they put a closed price than that they charge me a gauze, a syringe. Imagine going to a restaurant and being charged for every napkin you use lol. Medication with inflated prices (because I looked for them on the internet since I got home). I felt so bad for having paid. Obviously I was worried about my pet but it was not serious and I could wait until the next day to take it to another place, but they scared me. I told family and friends and they all told me they saw my face haha, imagine that every time I talked about it they told me ? Still today I naively asked if they were going to charge me for withdrawing the points and they said yes. It can't be, I thought it was already included, after paying such a bill. Although they treated my dog, I think there is little empathy and lack of ethics, that's why I give them a little star. And please don't reply to this message, it's only going to make me angrier.