Happy Shuttle Cancun - 77500 Cancún

Please be careful. I booked and prepaid for shuttle. Arrived and found Happy Shuttle reps. I asked if we could also pick up my travel companion who was at a different terminal. They said yes and began communicating with the other terminal representatives. I was told to wait and to have my companion check in with the Happy Shuttle reps at the other terminal--which she did. We both stood where we were told to stand, and were in new of the Happy Shuttle representatives--who kept saying to remain there. 45 minutes later we were told the driver left without us because we did not communicate and he did not find us. I then had to pay for a taxi at almost double the rate.

Do not use this service unless to do not care about a refund! American Airlines canceled my flight the night before. I called Happy Shuttle to change my time for the same day. I was informed that now they could not help me but I would get a refund. I did not cancel them. Flight times change frequently and to think that they are not flexible. Then I had to pay more for a taxi since they could not provide me the service. To later find out that they chose charge me more when I still wanted their service is simply unacceptable. I do not recommend this company at all. Original Fee: $80 round trip Used one way- they could not drive me for the return. $25 refund issued What a joke! The employees below are who responded to my emails and will not give the appropriate refund due. Richie (Happy Shuttle Cancun) Gustavo (Happy Shuttle Cancun)

Happy Shuttle Cancun was extremely helpful and professional! They were easy to spot from walking out of the airport (you have to walk a ways down, but they were holding a sign) and quickly got us onto a shuttle to our hotel. When picking us up, they were early and very quick. When I called to confirm, they had all information. We overall had no concerns and were very impressed about how prompt and efficient they were. Gilberto was a great driver!

We used Happy Shuttle service for our arrival and departure shuttles. Arriving at the airport we barely had any wait and we were escorted to our shuttle. It was also nice to buy bottle water ready for our arrival. The trip was fast and the driver was polite. During our trip we had to postpone our departure due to Covid and they worked with us over email to reschedule our departure and keep our reservation credit. The departing driver found us across the street from our pick up and helped us into the van during a downpour. The shuttles are clean and comfortable and the drivers are very safe compared to taxis we took during the trip. I would highly recommend them to any traveler.

I traveled to Mexico with my daughter and was super nervous. My flight got in at midnight (30 minutes delayed), Happy shuttle was there waiting for me and my daughter. I had to recommend them because they did such a great job. The car was nice and clean, then we were on time for pick up and drop off. My driver was super kind and friendly... even my daughter had good feedback. If I could give them 10 stars I would. I recommend this service to all, but especially for moms traveling alone with kids. This is the best service for you. The one regret I have is not also booking my tours with Happy Shuttle. I went with an agent to my hotel instead and I had a bad experience getting back to my hotel. Hope my review helps someone. Thanks again happy shuttle!!

I had amazing service from Happy Shuttle. It was easy to find once walking out of the airport. I had to wait about 10-15 minutes for my shuttle once checking in. My driver was very nice - he even walked to my hotel to make sure that I made it and got checked in. On departure, I had to leave a day earlier than I scheduled at the last minute and Happy Shuttle accommodated this with less than 24 hours notice, no problem. Thank you for your great service! I do think it's a little bit expensive for one person to travel, but less expensive with a group obviously.

I traveled to Mexico alone and a Happy Shuttle Cancun made my travel experience extremely easy and safe. Upon arrival to the airport, I was easily able to find the greeting team and get to my pick up spot, despite lots of chaos outside the airport. It did take about 10 minutes for my van to arrive, but I was happy to wait! Because I was alone, I wanted a private service that would allow me to feel safe, and happy shuttle provided just that!! My departure date was originally supposed to be 05/12, but with lots of tequila and motivation from friends, I decided to stay and extra two nights. Happy Shuttle quickly and easily changed my pick up date and they were extremely flexible with helping me change my plans. I simply sent an email and within a few hours I received a phone call to confirm my new pick up information! I had to email a second time to add two additional passengers to my return pick up, and Happy Shuttle also did this with ease (and no additional cost)!! Our pick up driver, Mario Garcia, was EXCELLENT. He was so kind and shared a bit of information about Mexico during our trip to the airport. He was already waiting for us when we got the our pick up spot and got us to the airport quickly! I cannot recommend this company enough if you want a safe, comfortable, seamless travel experience for a car service!! 10/10 would use them again!!

Always a pleasant and efficient experience with Happy Shuttle! We use Happy Shuttle for personal trips as well and always recommend them for our clients visiting the area. You never have to wait too long for the arrival transfer and they always show up on time for your departure transfer. The prices are much better than any other shuttle company in the area. The vans are clean and comfortable - they aren't luxury vehicles but they also do not claim to be. The best part is that you can pre-purchase beers/sodas :) Drivers are always very friendly!! Recently recommended them to an entire wedding group and out of 20 reservations, no one had a complaint and everyone could locate the company (something that can be a bit overwhelming when the airport is crowded). They are also very easy to get in touch with if needed via phone/email. THANK YOU HAPPY SHUTTLE!!