Hilton Playa del Carmen, an All-Inclusive Adult Only Resort - 77710 Playa del Carmen

Our stay was absolutely amazing! The staff was extremely friendly, welcoming and professional and really went above and beyond for their guest! We visited the spa and had a fantastic experience getting massages and facials and I've never felt more relaxed! The food and service was excellent at every restaurant that we visited! We have to give a special shout out to Mario the bartender for making us feel special and creating a fun and welcoming atmosphere everytime we stopped by for one of his drinks! We will absolutely be returning!

We had a great week at the resort. We had no issues at all. They are always plenty of food choices, plenty of drink options, it’s very clean and the staff was awesome. Our favorite part was relaxing at the pool. We rented a cabana 3 days in a row and Rodrigo Tuz took excellent care of us. We liked him so much that we continued to rent the same cabana so we would be in his section. He made our fun days at the pool even better!! Thanks again

The best service I ever experienced! The employees truly treat you like kings. The employees are always eager and willing to help. They always clean the rooms spotless. You can call them at any time, even in the middle of the night, for any reason at all. I have a sweet tooth in the middle of the night, so I took advantage of this (with 24 hour room service). The bartender, David, really knows how to make good drinks, and does them quick. Not to mention, it’s in the best spot in Playa Del Carmen (downtown on the beach, right next to 5th ave). Overall, I was completely impressed with my experience, and will definitely be returning.

Our experience at Playa del Carmen was fantastic! Prior to arrival, Catalina Rodriguez reached out to address any questions or accommodations we needed. Throughout our stay, she addressed any small issue we had to make sure we had a wonderful experience. We had a garden view room, which was nice as it was set back from the main activity, so it was nice and quite. There are many food options, and I highly recommend Chef's Plate. It was such a delight from the service and wine to the meal. Throughout our stay, everyone at the resort took such good care of us. We truly felt special. I look forward to returning soon!

Overall an outstanding all inclusive resort! Like previous reviews there is a few downfalls; The beach is not great but you only have to walk 50 meters to swim in the ocean. The nightlife dies down at 10pm within the resort but you have the city to explore right out front. Only one average meal at kalamata and yes, the drinks are watered down in the restaurants. The wine is average at best. But you just have to drink more or ask for a stronger drink. These minor setbacks can be overlooked because the resort over delivers in the following ways ; The staff are gracious, welcoming and attentive. The room service and housekeeping is impeccable. The pool, entertainment and activities during the day are great and fun. The spa is bliss! Go get a treatment there. Check in was a breeze, the front desk team was excellent explaining all the details of the resort. The restaurants overall were exceptional and we recommend chefs table for the added fee. And finally, we met the hotel director in person and he was also welcoming and approachable. This resort and the people should be commended for outstanding hospitality. Nothing is perfect but we felt a 5 star review is warranted for the service, food, price paid to quality delivered and amenities offered.

The service was outstanding from check in to check out. Everyone was extremely accommodating and treated us so well. The food was excellent all around... Better than other resorts I've stayed at in the area. The pool side cabanas were fantastic and the servers to those cabanas were polite and professional. We never had to look around for service. They were always there without being overbearing. Our room cleaner did an amazing job and the staff went above and beyond to decorate our room and leave little food items and gifts to celebrate our honeymoon/anniversary throughout the week. Our experience was better than we could have hoped for.

Our 5-night stay at this Hilton was great! The location is nice, although the beaches are small, and covered in seaweed when we were there. The property itself is in very nice shape, the pools were perfectly clean, and the food and drinks were great! But what set this place apart was the staff. They were all very friendly, and went above and beyond to make us feel welcomed and not wanting anything! One of the front desk managers, Rosario, was amazing at finding (and upgrading) us a new room when our first had A/C issues when we first showed up. We will definitely be coming back!

If you're white, American, and over 50 years old, this is the place for you. If you're anything else try to find somewhere else to spend your vacation. The staff was exceptionally nice, the place was clean and I felt safe the whole stay. Drinks were decent, it helps if you bring some singles to tip. You see the same staff everyday and they remember you if you take care of them. $1-2 go along way for them. The food was pretty bad. It was basically American food with some lazy tacos thrown in. The buffet for breakfast wasn't bad but there is no hint of Mexican culture in this resort at all. If you like burgers and french fries, pizza, and waffles you'll be fine. There was a huge lack of consistency in the food. The pool side service had great tacos while the sit down (with a reservation) restaurant was absolutely horrible. Room service was great one night and horrible the next. Plus every serving of everything is tiny so order multiple meals. The worst part of this place is their "entertainment." No one, and I mean absolutely no one, wants to spend their Saturday afternoon at an expensive resort listening to some girl sing karaoke for over 2 hours. Or see dancers performing to songs like American woman or any other old white man music you can think of. The DJ couldn't even play 2 songs without having this guy start yelling on the mic to get people to do stupid stuff. Just let me sit in my Cabana in peace. The night entertainment in the lobby was also terrible. I feel bad for anyone who won't leave the resort and has to endure that for longer than it takes to walk by. Again this is my experience as someone who isn't their Target demographic. But if you're at all adventurous or live any kind of interesting life, you'll be bored and feel trapped here within a day.