Hospital Playamed Cancun - 77500 Cancún

We just had an excellent experience at the ER. Our son nearly drowned. We were close by to perform CPR to revive him and then the paramedics took us to this ER. Dr. Garcia was wonderful, very attentive and informative. Our son spent the night on supportive care. He was evaluated by a cardiologist and internist before his release this morning. All the doctors spoke enough english to communicate with us. The price was also very reasonable. Thank you

They told us the COVID results would be given to us in 4 hours, that was a lie. Called them multiple times and they never answered. Missed my flight because of the bad service

I recently had surgery at this hospital. My hospital room had mold on the walls and the bathroom reeked of mold and mildew. After the surgery, I woke up shivering for what seemed like an eternity. The nurses did nothing for me, not even bring me an extra blanket. I had to spend the rest of the day under observation in my hot, muggy hospital room. (The AC never actually cooled the room down.) Despite telling at least 3 nurses about my serious food allergies ahead of time, they brought out food that had all of my allergies, including gluten. For the second meal, they brought out a sandwich, which I couldn't eat due to gluten intolerance. They asked if I could just pick the bread off and eat the contents? Well, sure if you want me to die in this hospital. The nurse said the kitchen couldn't make me anything else. They said if I wanted to eat anything, my boyfriend had to walk and buy something from a nearby grocery store. Seriously?! Worst hospital experience I've had in my life. I recommend you avoid this hospital if you have the option.

I took COVID PCR test on May 30 (8 AM) and got the results at 11.15PM same day. A laboratory named CEDEME is in the next building to this hospital and they do the test from there. They sent me the results via email, which went into my SPAM folder. So please check spam because I did't and went there. They also gave me a printout. THE RESULTS ARE in ENGLISH and SPANISH in the same report. Some staff will say that they provide test in Spanish but it has all important information in ENGLISH. Great service.

I went to ask for some emergency help, they never help me , I didn't know where to go anymore.....YOU ARE, SUPPOSE TO BE A DOCTORS THERE, BUT I HAVEN'T SEEN AT ALL NO PROFESIONAL PEOPLE THERE.

My husband and I came here when he had diarrhea and vomiting from (we presume) food poisoning. Hospital was very clean and more efficient than I expected. We were the only patients in ER at 6am and got prompt service. Staff was kind and helpful albeit we had to use google translate to communicate. Would go here again if needed.

Was seen within 15 mins, straight to the point and didn’t try to rip me off. Doctor was helpful Was in safe hands the whole time!

IF YOUR IN NEED OF MEDICAL CARE AS A FOREIGNER: DONT GO HERE!!! THE RECEPTION LADIES WILL PUT MONEY OVER CARE!!! The receptionists are the worst! They hang up on you willingly. When you need medical attention go to another place!! I was there a day before and dr Gilberto is the best! Unfortunately the receptionist make it impossible to have a good experience here. They dont want to help you!!! On several occasion the showcased their bad behavior. When the doctors are close they put on a nice act! GO TO ANOTHER PLACE AS A FOREIGNER