Hotel & Spa Xbalamque Cancún Centro - 77500 Cancún

car was vandalized outside of hotel. because of language barrier i missed room service multiple times. decent place. dead bug stayed on the floor for days

DO NOT WASTE YOUR TIME AND MONEY!! Terrible experience since arrival. My friend told the front desk guy David to slow down on his talking and gave us a dirty look. His coworker Maria was super rude! You couldn’t say anything because she would cut you off with short responses. Their customer service sucked! We requested to get the managers information and immediately got a NO without explanation. An older couple also asked to speak with management and got the same answer we got. I felt bad for them because they even paid for an extra night and weren’t able to be accommodated since they had some trouble going up the stairs. Our room was awful! There were stains on the bed sheets, window curtain, and bathroom mirror. The floor in the bathroom was wet like if someone had just gotten out the shower. The hallways were very dark with delayed sensors. The whole experience was super shady and we left the same day.

The pool is fenomenal, the service is really good, and although it is a tad old, the art that covers the hotel from head to toe, is really damn cool. Centric is short for how well positioned it is. I couldn't taste the spa myself but I can attest for the quality of the restaurant's and cafeteria's delightful dishes.

Kind of in a sketchy area the mercado is down the road it is a cheap hotel there's a couple of nice little restaurants, the pool in the hotel but like I said you get what you pay for sketchy be careful if you're an American cuz you will stick out.

Sadly this hotel is very run down and has terrible lighting conditions. It is in a bad part of el Centro. Online it looks like a decent place but once you get there, you realize is very sketchy. If you are a female solo traveler or need disability accommodations do not stay at this hotel. You will not feel safe, I saw the staff very rudely mistreat an elderly couple because they couldn't climb up the stairs to their room and wanted a different room! Horrible. The hallways are pitch black and the motion sensors are bad and take a while to turn on, very unsafe even if you want to go down the stairs. I left that same day. The attendants Maria and David were so rude to the guest and shady really poor costumer service. The only good part about this hotel was the restaurant staff and food. The rest was terrible. Do yourself a favor and don't stay here.

Very grateful that this place even had rooms over the NY. Paid around 60 US per night and the interior is quite interesting and visual. Major negative point - no wifi in the rooms. Unless you are lucky enough to stay right by the only router on each floor. It's Cancun and it's a party but I could not fall asleep one night when a metal band was going on until 3:30am loudly right outside of our window. The "tips" envelope was there to greet us right at the table in the room as soon as we checked in. A little presumptuous! Good points - it's central for the food places and city plaza, and very close to the bus stop to take you to the Hotel Zone. But not having wifi in every room at this price range is pretty ridiculous.

Overbooked and unfriendly service. Redirected us to a worse hotel. Don't be fooled by the appearance. Also, not worth staying in Cancun at all, go to playa del Carmen instead and then do a day trip to Cancun if you want

Roach invested. Bedbugs and fleas all over the bed. I couldn't sleep at night. Shower and toilets had weak plumbing. They maids don't really clean too well. I liked a roach on the floor and next day after they cleaned it was still there. The pool and spa are nice and it's very convenient having a restaurant on site but the pool also had broken loungers . I used to love this place but never again will I return.