IKAL TULUM HOTEL - 77780 Tulum

Worst place I have ever stayed. The locations is absolutely amazing. But the people who run it are just mean, specially their manager Ana. Place is all very decadent , full of junkies, sketchy people and a very bad vibe. Probably a very specific type of tourism that is not on my style. Infrastructure probably was good some years ago, but now is old and badly maintained. DO NOT trust the photos they post, those are very old. Don’t leave your credit card info available. One thing was great, the beach is amazing.

The staff is unkind and unwelcoming to anyone that isn’t a tourist or guest. Every event here, every message on their Instagram, preaches unity, unconditional love, kindness but it’s all fake. I’ve been coming here regularly for over a year. All of a sudden apparently, there is new management and they charge $100 in consumption to sit on a bed. This was new to me, so I asked why. Instead of getting us a table and putting in our order, they acted like they could care less if we ate there or not and were rude. The lack of kindness and respect was baffling. We just wanted to eat dinner.. there are so many ways they could have made this right, yet chose not to and have now lost customers. It was a joke because they didn’t even make us get off the bed so we just sat there and were told we couldn’t order anything. You should really be kind to anyone who’s choosing your establishment and spending money, especially those who come all the time. Locals of tulum - don’t bother anymore this place doesn’t reflect the fake values they try to promote. Their energy was gross.

Very nice ambience and people. Good fit for laid back families as well. Poor service offered with a 20% tip expectation.but you cannot run away from that at Tulum. Go to the Dj sessions and enjoy yourself...

Perfect location to enjoy beach and national park in tulum. Nice food and huge stage for live shows / yoga and different ceremonies. Chill vibes and good memories. Love it!

We love Ikal. Have been here twice. Nothing is included or free here, but it is not a typical sad hotel that processes 1000 people per day. It is unique, organic, beautiful sanctuary in the middle of national park where you pay for private ceremonies, local unique food and drinks, live music and DJs from all over the world, and mind-calming and relaxing environment. Do NOT come here if you are a herd- follower. This place is for those who are unique!

It's really not worth the price. We paid 800$ for a room here and it wasn't prepared. All the fridge stuff was still charged too after paying 800$ for a room filled with mosquitoes. Id rather go somewhere else. Oh the yoga class? Not free. No breakfast or anything included. The beach was beautiful and the room was beautiful but not worth the price.

We have booked the hotel as we were looking for a nice beach to swim, sunbath and chill. The hotel was beautiful, and the stuff helpful, the low rating is due to the horrible beach conditions. The beach is full of brown algae and smells badly....it was disappointing to discover this. We were expecting the white sand paradise beach like in the pictures. This is not shown on the beautiful hotel pictures on booking.com. On top of that, I was surprised to be in a Beach Front hotel, but to have to pay ea minimum consumption of 50 Euro to be able to have access to the beach bed.

Amazing balance between luxury and nature. This place made my entire experience incredible. Loved the outdoor shower, the view from the roof and the privacy in your own fenced in bungalow. It is a perfect location, just a scooter ride or taxi from anywhere you could want to go in Tulum, including the cenotes and ruins. The room was absolutely gorgeous, the staff was as kind as can be. Highly recommend this to anyone, especially those who don't want a boring classic resort vibe. Tons of character here without losing the 5 star experience.