Joyería Pandora - 44840 San Pedro Tlaquepaque

Terrible service, I bought a ring without knowing the size well and I asked them if it was not the size if they could change it and they tell me that without a problem but when I go to change it they simply tell me that they do not have the size and that there are no changes or returns and I ask them for a solution and they only tell me to take it to the jewelry center to have it cut and adjusted to size ... I will never go back in my life !!!

They super spoiled me and had the collector's item I was looking for.

The person who attended me was very kind and attentive, the quality of the product is excellent and there is a variety of products according to the occasion. Point in favor, they still maintain sanitary measures for covid-19.

I took my bracelet to cleaning and they returned it to me with some like little irons that impeded the mobility of the bracelet and could damage the charms I had to very carefully with a pin pull them out I would think about going back to this branch for maintenance

I recently bought some bracelets to give at Christmas, the attention was quite rude, even so I bought several pieces, unfortunately it was not left to the person to whom I was going to give them, they ask the INE to make a change and again a Rude treatment, the piece they gave me as a gift they didn't ask me to change since it came on the ticket that they had no change. And they even mistrusted themselves, another guy came and told us that if he had already measured it, since the person who was attending us had already checked the size and saved the piece that we gave for the change. In addition, they do not take the temperature when entering with the temperature gun to one side and they do not use the mask properly during the pandemic. The pieces and everything are very nice, there is no complaint about that, but they must improve their customer service, even if the customer does not seem like they are going to buy something.