Kavia Cancun Hotel - 77500 Cancún

I don't like to write bad review for a small business but it looks like they don't even care. There's no hot water in the shower or sink Mold smell out of A/C vent Sink doesn't flush down No towl No blanket Shower leaks water to bathroom and floods the bathroom area to a point that you can't even walk there.

This has been one of the worst hotel I've been staying at! Shower door was broken and water leaked into the bathroom and the room, Not enough towel, bad smell in the room and ac wasn't working! The front desk person was nice that's about it! I would not stay there. There are lot of better options in cancun with similar prices

Four star hotel? This is a getto! It should be advertised like this: if you want to have a getto experience, come to us. A building with rooms that look like a worn out student campus and a lots of noize of people speaking loud in other rooms and in the hallway amplified with a sports-hall-like echo, because of how this awful building is built. I have booked two nights here and payed for them at check in. Big mistake as after I couldn't stand anymore I decided to leave after a couple of hours and they refused to refund me anything. Well, sa I said, a full getto experience, including being robbed. Go here only if you're up for this kind of experience!

We've been through a hellish experience in the brief afternoon we spent there. Even though we clearly stated our arrival time they marked us as "no show" and so when we got there I had to book again, and pay extra cash for the "spontaneous" check-in. Lady in the reception wouldn't take dollars so she "did us the favor" of allowing us to pay later during the day, once exchange places are open, but she retained our passports until then (not sure how legal that is). She said "if you're staying more than a day let me give you guys the room with windows" we thought that was great and proceeded to the room. The view was a bit underwhelming but we thought nothing of it really, we're from Argentina and we're used to bad neighborghoods but then we realized the windows wouldn't close (safety was broken) and we're on the 1st floor in front of an alley with emergency stairs connecting our window, nothing prevented our room to be accessed from the street. That was bad enough, the room was lousy but it was expected, the lady kept our passports, bad signals starting piling up. As soon as the exchange placees were open we changed a few dollars, and proceeded to get the heck away from there. The lady at the reception "forgot" she had our passports and I had to point where she put them, also she "forgot" to give my change from the stay when I payed. I had to reclaim both those things before leaving and my heart was at my throat the whole time picturing how I lost my passport on the first day. After arguing for some time she "remembered"m where she put those and gave them back, along with my change. She called one of the most expensive cabs I've ever ridden and we got out there. Nightmarish experience, who knows what would have happened if we would have been more sleepy from the flight. (maybe nothing, but allow me to distrust, I'm from a big city and I've seen how things work).

This hotel was awesome. The only issue I encountered was the shower head was slightly broken and the shower door was slightly broken. I was still able to shower normally if that's all u care about. If this isn't a big deal for you then keep reading. I stayed for 15 days. And I could not complain about much. Walk in and the beds where nice and coffterable. They where nicely done. Everything was clean and nothing was a issue for me. The noice level was low. There was indian mfers that where making load noise so I shut them up. And yeah that's about it in the noice. The breakfast they sold was also awesome. It was good as well as cheap. Two in pools that's great. Room has A/C, water, beds, sheets towels and desk chair thing. This place is like the hidden gem. The reception is good and nice. They greet you and the cleaning services was awesome. Stay here if you're looking for a good cheap hotel. I myself would stay here again. ***My only recommendation to management is to inspect the rooms more thoroughly because the side vanity mirror was loose which isn't a big deal because I tighten it. The shower head is broken..it works but I would honestly change. THE SHOWER DOOR WAS ALSO BROKEN WHICH CAUSED THE WATER TO GET ON THE FLOOR.. THAT I WOULD DEFINITELY FIX "Thank you" "CACTUS"

We told the staff on time that our flight was delayed and with the question if we could check-in the next day early in the morning. We didn’t get a reaction back and our reservation was marked as no-show. We arrived 7 AM in the morning, explained what was happened but we got rudely told that we only could check-in from 3PM. The hospitality from the staff members is really insufficient. The room was good but couldn’t enjoy the accommodation because of the experience explained above.

Positive: Good sized room and bathroom, huge and comfortable beds, white clean bed sheets, friendly staff. Negative: No attention to details (toilet not cleaned properly, not enough towels, no hair dryer). Had no hot water 2 out of 3 nights!!! Really noisy during night time as some guests came back late and drunk and the security/reception staff just ignored them which is wrong and unfair for the other guests.

We had to find a hotel at 3:00 am and the taxi driver dropped us off here. The guy double charged us for the room. We only took it because it was the middle of the nigth and we did not know where we were at. You can hear everything outside 24/7. Across the street a neighbor has a dog that barks non stop which echos in the hotel, people in the lobby talking, doors closing, etc. The noise is very bad. The room was real clean and their house keeping staff was very helpful. The location is good since it's close to everything.