Kuukum Tulum Hotel - 77765 Tulum

I loooooved this place!! I did a little weekend getaway for a self retreat and relaxation and this was a perfect spot. I had a one bedroom apartment and it was amazing. Soooo much space and so comfortable. You have everything you need. And with tomato mx so convenient, I didn’t need to leave the premises once. Andddd it was also key it was secluded and away from the chaos of Tulum. Can’t wait to stay here again ????

DO NOT BOOK this hotel! If you try to arrive by car, good luck. You have two "options": 1) A dirt road with huge holes which will probably break your car 2) follow a one way road in the wrong direction (illegal) We were unable to arrive at the hotel. The reception was not useful at all. They did not even try to help us to arrive. They also didn't refund the money even though booking.com said we get the full amount back. Worst hotel ever. We ended up staying in Hotel Blanco instead which is a really good hotel in my a much better location. Be careful what you book!

Really pleased with our stay at this hotel. The apartments are spacious and beautiful...with large front and back balcony spaces. I wish we had booked this hotel from the beginning of our stay in Tulum. We did extend an additional stay here as we loved it so much! The lady at the reception- Odemaris was just the best! She was super helpful and friendly! I had NO problems with the water etc. No complaints! I think for the reviews where there are complaints with no electricity or water... people dont realise that if the whole of Tulum has a power cut that everyone is affected! We are in a Jungle afterall. We did have a power cut during our stay which was related to what's happened in Tonga. Most of the small businesses in Tulum werent able to open for half the day because of it. We had breakfast here one of the days and it was tasty, well presented and the young waiter was so happy and sweet- even telling us we had paid too much when we had meant to tip him. We rented the bikes here for a day too... nice easy way to get to town and the beach. Would come here again!

Super friendly staff. Overall experience was good and i would definitely stay again. The value is great for what you get. Wifi was weak and in and out in our room

We spend 4days here and we loved it :) it is little bit far from the beach and the old town but we rented a scooter for 500pesos a day and we could get anywhere just in few minutes. So really recommend it. The place is beutifull they have a pool there and 24h/7 security guard. I red in previous comments that some people were robbed as they left things on the couch. Everywhere where I go I use common sence and never leave valuable things just around and always hide them. But to be honest the hotel was great. And its in developing area so in few months there will be more hotels / restaurants / bars …

Lovely hotel with beautiful decor! There are great breakfast places near by - walking distance. The staff are great and really helpful in particular Sergio who made sure our stay was outstanding for the 9 days we were there! Thank you KUUKUM & SERGIO we will be back soon :)

Stayed here for 9 days , we booked ground floor apartment with the pool . Upon arrival we were upgraded to deluxe one without extra payment by Sergio .That was nice ! I guess they are trying to make up for all the small inconveniences , like salty water( very strange) in the shower, lack of any ventilation in your bathroom , that creates humidity in the apartment , even with the ac running all day, plus you can see that this place was built fast and not very carefully painted . But overall, we liked it very much . Sergio and the rest of the staff were very good to us during the stay here ,we are very grateful ? Plus they served free delicious breakfast every day, Poncho is a great guy to talk to . Price could be little lower, but overall we had nothing to complain about and great happy people and all the extras added to our stay make it 5 stars ! Thank you very much !

A lovely place with friendly staff and beautiful facilities. We enjoyed the breakfast on the rooftop. They always forgot that we were three people staying in one room, so we had to ask for more towels everyday. Apart from that the service was good