La Casona Real - 77600 San Miguel de Cozumel

Very comfortable hotel right in the middle of town. Egg breakfast by the pool included with the room rate. Very strong Wi-Fi.

Our place had enormous black mold bloom all over the ceiling. Had very bad respiratory issues and it negatively impacted my trip.

Don’t wast your money run ?‍♀️ The stuff was so rude , they stole my snacks , my husband paid in booking the half price and when we arrived the women who works there she said you didn’t pay and you have to pay all the price in pesos and they give us very bad room they have a lot of insects ???? they are not clean , we found in ant ? in our food

The check inn was a bit tedious because they didn’t have my room ready at 3pm. The cook and waiter during breakfast amazing. The hotel needs sound proof windows.

DEFINITELY NOT RECOMMEND THIS SO-CALLED HOTEL !!!! *Allowed to check in 1 hour 10 mins late. First time I confronted this. On my reservation, it says 2 pm, but they insisted on at 3 pm. They said I shouldn't consider what booking says it's normally 3 pm. What should I consider as a reference? Of course the portal I booked. On the other hand, I made my arrangements accordingly so booked my ferry from Playa del Carmen. If I knew before, I would book a later ferry not to lose time. *Very noisy hotel. Noise coming from both outside and inside by the staff and guests. Nobody warns them. Housekeepers listen to music loudly while cleaning. I may not feel good so prefer to stay in the room, right? *So many bedbugs and ants in the room. *Definitely not value for money. That's one of the most expensive hotel I stayed during my 1 month travel in Mexico. They charge lots of money but don't even provide a small bottle of water. The room itself also very outdated. Bathroom is very small and outdated. *Don't bother to go down for breakfast like I did in the last day. It's very unprofessional that you have to wait 20 mins for breakfast until they prepare you a very basic plate. It consists of 2 slice of toast bread (ready from supermarket), 1 small pack of jam, butter is already on the table so you have to use what other guests left, not tasty omlette and unfresh juice. Coffee is in the thermos which is already on thr table. If you go down to have breakfast at 8 am or 11 am, the same thermos will be there. So be ready to drink cold coffee. *Housekeepers clean the room but they don't renew items. Bed sheet was torn, they keep the half soap or shampoo. Why don't yoi bring another one? How much could it cost? *Air-conditioner and ventilator on the ceiling were full of dust. Not sure when it was last cleaned. DEFINITELY NOT RECOMMEND this hotel to other travellers. You pay a lot but don't get anything in return. Better to sleep in a tent on the beach.

A traditional Charming Hotel in the perfect location for the perfect price!!! Such really nice people. I'm in the pool now writing this in the garden. Kathy kept watch for me when my phone died and I couldn't find it. I was so exhausted and they are kind. Clean quiet a great price since no frills. But an included delicious made to order full breakfast with the best coffee and clean swimming pool in the garden are great frills for me. I really really recommend this. Right at the Central plazas.

It is clean, close to the strip, the area is allrigth rooms are clean and with air conditioning wall unit. Includes breakfast mexican style I enjoy it.

Reasonable rates, nice pool with covered seating area. Simple free breakfast included. Note: hotel has two friendly cats, if you are allergic to cats, not for you.