Santander Serfin - 04010 Ciudad de México

The branch is nice, but terrible service. What is the use of taking a turn if they are going to go directly to the people who arrive and ask an executive about their procedure without having taken a turn?

Super badly they treated me apart from class, just because I was from another side they didn't want to open my account apart they didn't have cards

Fatal are two times that I go to this branch and they take forever to serve you and apart from that they only have two people attending and the other desks. I just don't know what they put their workers to do. 0 stars.

It is a terrible service, there were 4 people in front of me, more and more arrived and it was not attended to. I am very sorry to get involved with this bank. Surely not all of them have been the same, only that the 2 times that I have had the need to go to a branch, the service is terrible. Several offices and 2 serving and nothing agile or productive. Also, your call center is rubbish.

If you are interested in your time and your health, you better change banks. The shift machine was hidden and there was no sanitary filter at the entrance. I was losing an hour and a half to carry out a procedure that they did not even solve for me, they made fun of me in the face saying that I should take another shift and for a change inside the establishment a lot of people were coughing and sneezing. I would not kiddingly come back here.

Of the 2 occasions in which I have had to go, it adds up to a loss of 2 hours 45 minutes of my time. In addition, they did not resolve the situation related to my presence. Quite simply, the Director of the branch sent me to do the process online, arguing that the fault lies with the Executives who attend through that means, and that they are unrelated to the operations of their branch. Her treatment of older people who come to the ISSSTE offices is not pleasant. Be careful, the Director and another Executive do not attend to the public and are entertaining on their cell phones, I do not know if that is correct according to the security policies. To make matters worse, that day the system crashed and with their hands on their waists they took everyone out of the branch. To avoid prolonged waiting in the window area, they should assign a support in the practice. Parking has a cost of 10 pesos, and they do not deliver a ticket, arguing that the machine does not work. Of course, the facilities are nice, but it is useless.

My experience has been bad. Personally, I have only gone a few times, but on one occasion they did solve my problem: that another branch closed due to COVID and I necessarily had to activate my branch, they solved that problem for me by taking out a credit card which could be canceled at next day (according to the executive). That's where the first time I went ended. In my second experience is when everything changed, I had lost my cell phone and due to technical issues with the telephony I could not recover it, so I got a new number, I went to my branch so that they would update my number so that I could receive all my codes and make moves. Updating took me 8 hours in total, 4 hours per day. But I think that the worst thing was not the weather, but that I told them that my codes did not arrive. When I called the super line, they told me what the error was, I told the executive and although my old number was in the system, he told me that it was only informative but that it did not affect the system. Until now I understood it because I don't know how its internal cousins ​​work, but I told him: ok, I understand but I still have the problem that the messages to my new number don't arrive, so what is the error? The solution that the executive gave me was: take out another credit card and we can put the data on it. To which I got angry and refused, I told him: no because it is a service that the bank was already offering me and if his answer is to take out a new credit card, it would be better to do it with another bank and that way he would make sure the data was in white. After several hours, the executive ended up solving nothing but I will tell him to do what the person who attended me at the Super line told me. And so solve the problem. I also want to say that on this second visit, I saw how a 70-year-old person took out a credit card with an executive, as he had stated it was fine. But hours later he said to his partner: Did you see how I sold the card to the man? If I had approached him in any way, I knew he would say no, but if I told him it was to help him, I already knew he would say yes. That made me very angry and made me change my perspective, because how do I know they didn't make me take out my credit card the first time for the same reason? And they make me doubt more because on the second occasion, something so easy, they didn't ask me to give a solution but they wanted me to get a new credit card. In short, I recommend that you don't go to this branch, the staff will screw you if you're stupid, it's very slow. The boxes alone are worth it. Better go to the oasis branch, it's 5 minutes from there.