The Home Depot Playa del Carmen - 77712 Playa del Carmen

Good experience, very clean, organized and well stocked.

Over all it a good place for me. I do not like that prices are predominantly us prices or even more. Of course some are low prices. Items are better standard, better return policy. Lots of worker walking but getting help is a little bit difficult. Yesterday I went to buy some ceramic tiles ( prices are better and very good choices). I asked more than 4 workers in the ceramic section, each told me that sending me an appropriate person including a better flat cart. Nothing was happening. After waiting more than 20 min, a senior myself started to load the heavy packages - allowing the chance of some may fall from my hand and break - let it happen in the stores. Monitory loss will be corporate but now workers have to do the cleaning - some work. After I put few packages, workers are still around me standing or passing me - one decided to help me. I am writing all these in detail to give one day picture as it is fresh experience. I had my better days in this place

Very bad customer service. i was waiting for more than 30 minuter at the tiles department ,nobody showed up ,i went to the customer service cubicle twice to ask to send somebody to that isle, 30 minute more still nobody showedi up than i ask for the manager... never show up... there was ther another customer telling me that even if you ask for the manager, they insted of calling him they trick you with somebody from the office "pretending" to be the manager ,so they can do whatever they want whit out the real manager understanding what really going on in the store.... i hope that the right person read this.

It's easy enough to find as it's just off the highway into Playa del Carmen.Staff is not helpful. It's hard to find one if you have questions . When you eventually track down a store employee they are clueless. Some are even quite rude and dismissive. Other than that it's quite well stocked esp the plumbing section. All Covid-19 SOP protocols are being followed except for when you pay and the cashier wants to handle your ID and payment cards. Some sections are in a bit of a jumble with nothing where it should be. Lately there seems to be a problem with restocking of items. Probably due to the shipping delays but items we bought 3 months ago are still out of stock and it's end of May so be prepared to get alternative items.

I have a home I Tulum and needed several things the local stores did not have. Home Depot in Playa has it all and customer service was outstanding. Rosy even enrolled me in the "Pro" program and saved me 2000 pesos.

What an absolute dream of a Home Depot. There are so many unique things that we cannot buy in the states at a Home Depot.

Huge and clean Home Depot. Its pretty easy to find everything. The associates are also very helpful. They have everything but may not have lots of selection. That and location and speed of transactions ie slow is why I didn't give 5 stars.

Signs on aisles are bi lingual. Employees are easy to find and very helpful. They don't hide like they do in the USA. LLL sorry but it's true.