Vento motorcycle - 77516 Cancún

The workshop employees are very friendly and efficient, however I give it 3 stars because the Vento administrative team is very slow to resolve issues.

In fact, the owner is very friendly, but the quality of the service is very bad, in the first service, they did nothing to my motorcycle, because about 20 days later the engine was damaged, and because of the engine damage, it is Why this did not have enough or adequate oil, a mechanic from the competition told me that by not doing the service well or they did not do it, this had its consequences, the motorcycle took 2 months in the workshop waiting for the warranty to proceed and it did not precede, one why they had not sent the complete evidence and another why the engineer, a certain Martina, had not reviewed said evidence, total that a very bad quality in customer service, both in the call Center that they did not have the correct information as well as the personnel in charge of managing or solving the problems, total at the end of November they deliver the motorcycle on foot, but when arriving home it turns off and no longer turns on, "the battery was dead" Besides, I delivered it with 3 quarts of gasoline and they delivered me with a quarter, the truth is very bad service, the fact that the owner of the workshop is attentive or polite does not imply that they do the services well, be careful when they carry their motorcycles, preferably stay to verify that they really do the appropriate services ..

A terrible service, the first time I went it was not open during working hours and the second time, I left the bike from 11 AM to 5:20 PM and they did not fix the engine defects, which one is new but badly revised for have been sold.

Terrible service!!! The manager does not answer calls or give solutions to warranty problems The motorcycle that we took to service has been in the workshop for 2 days and it is not known what they did to it that now it does not start And the employees say that the only person who can give us reason is precisely the one who is never there and does not answer calls or messages, a certain Mr. Jose Company calls himself that way!!! I DO NOT RECOMMEND IT I will look for another shop

There is no telephone answer, little formality in the workshop hours, very bad service, My motorcycle entered due to an electrical failure that was not covered by warranty. After two weeks they found the fault, but the assembly again was very bad

Literally the 2 times that I only went for normal services to be up to date with the guarantee, they returned it to me with new sounds, both my cousin, friend and I who bought Vento and velocci regret having taken it with these people.

As several comment, the owner is friendly but in terms of lousy service... I took my motorcycle to its first service and they didn't put the oil on it. Unfortunately, I ended up in an accident and the owner did not want to be held responsible... Terrible. I do not recommend it. And because of him I lost my Vento warranty...

Not open during business hours Terrible service They should take away the patent of the brand and give it to a workshop that does have better services