World Duty Free Store - 75220 Cancún

Muy disgustados, con tal de vender te sacan de encima y luego se lavan las manos. Pésimo. (guardo mis tickets para iniciar un reclamo) Compramos Ron, chocolates y escencias de vainilla, al pagar preguntamos si tendríamos algún inconveniente al pasar por aduanas de Miami rumbo a Buenos Aires, especificamente, nos aseguraron que no y pusieron nuestras compras en bolsas de plástico cerradas con diminutos precintos de plástico negro. Qué pasó? Al pasar por customs de Miami nos retuvieron el Ron y las vainillas porque no aceptan como seguras bolsas cerradas con precintos, únicamente bolsas selladas al vacío. Que ya les ha pasado, seguido, y que deberian saberlo los del Dufry aeropuerto Cancún. El asesoramiento que nos proveyeron fué falso y perjudicial. Cantidades de mercancías quedan detenidas ahi, la gente pierde dinero, tiempo y pasa por una situación desagradable, mal asesorada. En sólo mi grupo dos personas fueron perjudicadas, en el avion vi repetirse el casos, me pregunto cuantas veces pasa en todos los vuelos. Deberían hacer algo.

Friendly service and free tequila samples :D

If you like being discriminated this is your place. Horrible staff and they overcharge. Be aware

It was the worst experience ever I had in a duty free shop. All the salesperson was always on my back, the cashier was very rude and the packing of the stuff I bought was horrible.

Nice to see that it’s more expensive in a duty free shop. Shouldn’t be surprised love Mexico but they are constantly trying to get another dollar out of you.

They are the worst salespeople I have ever seen. I bought couple of beauty products from Chanel. I asked them to bring me closed product of the color I have chosen and they brought totally different colors instead of telling that they don’t have my preferred colors. So they put in the bag whatever they had. Always double check.

Don't buy anything in here. Please make a u-turn if you see this review. I just came back to the US after 6 day trip in Cancun. I was busy with kids at the airport so I didn't check my phone how much those tequilas they are selling here. It turned out that they are cheaper in here in the US ($10 to $20 cheaper per a bottle. I paid $48 for the bottle and you can it with $26 here in the US.) and the workers tricked me that I could only get those 1921 tequilas there in Mexico. Oh my god!! They were lying like crazy. Why should I give them ONE star to hyenas????

Buyer, passerby beware. Sales people patrol outside the store like vultures and will harass you. After daring to dodge the sales pitch, a salesman with a Portuguese accent followed us (three women) around the airport mall area, yelling at us, and stalking behind us as we actually complied to his direction to move away from his “corner”. He refused to take our “no”; we were not in the store at any point of this interaction; we continuously walked away and he proceeded to stalk and berate us. The other employees watched on in avid curiosity, and the airport staff were nowhere to be found. What rankles me is that afterwards, I didn’t feel safe enough to shop at the other stores, I dreaded leaving my corner, I panicked at the sound of any quickly approaching man when our own male friends weren’t close by, and that now I’m not sure if I even want to return to Mexico now. I’m no stranger to traveling or even to impolite stranger behavior, but this was extreme. Un empleado afuera de la tienda nos persiguió (tres mujeres) por los pasillos centrales del aeropuerto, gritando groserías porque no le acepte su solicitud como a él le hubiera gustado. No estábamos en la tienda, solo esperando a nuestros amigos afuera de la tienda. Después del escándalo y cuando él finalmente nos dejó en paz, me sentí con mucho miedo por las próximas horas antes del vuelo. Por un país tan lindo, gente tan amable, me entristece pensar que este empleado seguirá arruinando las experiencias finales de otros.