Carolina Bacalar - 77930 Bacalar

Hotel is nice and well maintained. Friendly staff and great view of the lagoon. Unfortunately not the best place to sleep late, as there is always noise from the Foodtruck park beside the hotel. For the price of hotel, breakfast could include a bit more.

The most ridiculous hotel experience. We show up Fromt desk agent takes credit card driving all day anxious about showering and relaxing. Juan takes payment we go to room no power no running water. I go back to front desk Juan said " it'll be on in about an hour. I wasa little taken back that he KNEW took payment and not a word the hotel was without water and electricity. Still day time we finish taking luggage to room. We were hungry Juan suggested their hotel restaurant i asked" does restaurant have power"? He said " , yes si si" so we went. As expected no water no electricity limited to premade items. We had guacamole and chips. Waiting we sat for awhile to kill time went to check room to see if power or water on , still nothing and still daylight. So we deiced ( very hot and humid) to go walk around other places had power and to kill more time and stay awake drove from Merida. Few hours later NOW DARK we asked JUAN again "is it on yet" he said " no" our room had no lights so we had to use our cells phones to grab our luggage to find another hotel and we did. Juan called manager no joke he said when waited patiently " i can refund you one night " literally while no electricity and no running water and we cant even use our room oh wait we did we put our bags down. So the room is dark at this point and we had use our cell phones to walk around room to grab luggage left down the way. Hotel STILL has not refunded hotel stay. When we left at dark time still no running water or electricity. It's actually hysterical they take payment on batrery operated machine, THEY HAD FULL KNOWLEDGE THE HOTEL had no water or power , they have full opportunity with booking.com to cooperate due to hotel collects payment and literally runs card and never tells us until we go to room put bags down and realize there is no water or power and then we go to front desk and Juan said " si yes, it is out for about an hour will be back on in about an hour". Several hours later we left at DARK time still no water or power. They don't care they think all guest our out to get free rooms or discounts, and sad that they feel they need to deceive and manipulate us

Good place to stay if you want to stay close to town, but I agree with other reviews little to much for wat you get. Is important for people to know that there is a beach club next door and is loud all day until 10:30 PM. The rooms are small, the beds are firm and pillows not confortable. The towels are very old and rough. ( They really need to chance the linens for something according to their prices). We tried not to be in the property on yo yo sleep due to the noise.

Hotel is beautiful ? the rooms are the right size and it is all blended beautifully with the natural landscape of the lagoon. Breakfast included only has fruit and coffee but there's an extended menu available with very decent prices. Everything we tried was good and flavourful :) People here were the nicest!

Worst hotel in 3,5 weeks in Mexico. Breakfast is a joke and outrageous. Rooms good but not worth the room rate. Not enough sun beds. There was a party in the neighbourhood one night. Nobody at the hotel cared about the whole hotel could not find sleep. I had to convi ce the security to join me going to the the neighbours to stop the party. No excuses or courtesies by the hotel the next morning. Reception staff originally said they "do not care". Unbelievable - do not go there.

Beautiful Hotel with a really nice design. But the price-value-ratio is rather disappointing when paying 200€/night for 2 persons and getting a breakfast that includes a small granola with a few slices of fruit an only 1(!) toast with jam…

I can’t recommend this hotel enough! The property was beautiful and well maintained. It had everything we needed to make our stay in Bacalar not only memorable but also easy. I can’t speak highly enough about the staff, the were all so helpful and accommodating. The room was clean and all the essentials were provided; coffee, hairdryer, towels, toiletries. Some rooms had a refrigerator but ours did not. If that is something important to you I would confirm before booking. The room we booked was a king bed with lagoon view on the ground floor. Bed was extremely comfortable and the view from the porch with the hammock was really nice! The hotel has a really cute lagoon front outdoor bar/restaurant, complete with swings at the bar, that is perfect for snacks, lunch or just drinks. There’s also a dock with a covered seating area which is perfect for winding down at the end of the day. Most days we also enjoyed brunch at the hotel which has an upstairs open air seating area above the lobby. The menu has a good variety between breakfast and lunch options. The hotel provides kayaks and paddle boards free of charge which is convenient and great for exploring the lagoon. The location of the hotel is only about a 10-15lbs walk from the center on town. The front desk staff was always willing to call us a taxi which we took on many occasions but also walked a great deal to and from the center. I would recommend renting a car for your stay to access nearby attractions (Los Rapidos, Cenote Azul, Kohunlich, etc.) Parking is readily available in front of the hotel for guests. Don’t hesitate if you’re considering staying at this property!

Beautiful Location, staff and food at hotel and surrounding area was fantastic. We stayed 4 nights for a wedding last weekend 5/18- 5-22. We really enjoyed the area and the local culture even with not speaking much Spanish. It was a great time