Grand Bahia Principe Tulum - 77760 Tulum

I spent here amazing time everything was excellent. The food was delicious especially the Don Pablo restaurant, the Yucatan buffet is also so good you can eat every cuisine you like and there is also place with food for kids. Shows in the theater are really beautiful and the best one is Origen i recommend to everyone. I would like to say something about the best entertainment team ever. ? All of them are so friendly and funny. Surely no one will be bored with them here. The foam party was extra. For sure i will come back to this hotel. I really recommend to everyone!?

Bahia Principe Grand Tulum is located in the Beautiful setting right on the beach! Great selection of 3 pools - each catered to different audience and needs- “adults only like” chilled crowd, families with small kids (with great water park right there!) or college kids/youth crowd. We came with 7yo daughter who was obsessed with their “kids club” and spent every day - 9-5pm there! This offered us parents a priceless opportunity to have time for ourselves to just relax and be… all the stuff in the Kids Club are simply incredible, warm, talented young people who are amazing at engaging kids of all ages!!! Almost every night they put out a beautiful show with kids- like Moana, Frozen and alike! Aside from that there was nightly entertainment for adults with amazing music like 80s night, music of Queen, Latin music… always fun communal dancing:relaxing on the terrace at the center of the resort! Food was pretty good in the buffet too. We only made it to 2 restaurants but they were great! Staff there always attentive, helpful and super hardworking!! Resort is spread on a wide territory but there are always little shuttles driving around offering to drop you off anywhere you want. Highly recommend this resort!

Grand Bahia Principe Tulum is such a beautiful resort. We were here in December 2019. When we there the resort was beautiful. The area was surrounded with many trees and it felt nice to see a lot of greenery within the area. The best part of this resort was the buffet. The buffet had so many options to dine and choose from. Their food was decent at best and we certainly enjoyed it. The rooms were nice and clean and plenty of drinks and snacks that they gave us and there was beer, water and soft drinks. The check in was nice and easy and if you speak a little Spanish they will be quite impressed. Finally the beach and entertainment was really nice and amazing. The beach felt clean although it is short since the water is close to the shore and you could walk from another beach to another within the resorts. Entertainment was nice as well. It was cool to see so many different acts and performances so quite awesome. I hope to see changes and improvements in the near future and hope to visit soon again.

I am not sure where all of the good reviews are coming from. Every experience is different, but the food was horrible. The restaurant food was good, but the buffet was horrible. Setting up the transfers was online terrible and they had the wrong date and still could not get it corrected even when I spoke to them. I ended up paying twice. When I called to get it resolved, the woman was unable to help me and hung up on me while I was explaining (I should note that I was not rude to her). The trolley never came to pick me up for my departure at 3:45am so I had to walk 10 minutes to the lobby with my suitcases in the dark because it is not well lit in some area. Whenever an issue arises and they never attempted a resolution. They never fixed the phone in my room. The linens on my bed were never changed, even though I requested them to be changed. I ended up getting extra sheets and just laying them over the dirty sheets. The floor and bathtub in my room was dirty and never cleaned. There were some really nice people working there, but it was hit or miss. I would never recommend this hotel to anyone. If you are used to 5-star hotel treatment, you will be greatly disappointed. The only good thing was the spa and the drinking water and the trolley driver Mateo as well as one of the other staff whose name I cannot remember.

Really enjoyed our experience. All staff follow sanitary protocols very well. Staff is friendly and helping. Layout of the resort is good. Food was very, very good. We had friends staying not far away at a "higher end" resort and they were complaining the food there wasn't good. So, we were extremely pleased to have good food throughout our stay.

Eduardo, Erika, Naomi and Brenda were all incredibly friendly and kind! We met them at the pool and they invited us to play water polo and bingo. The entire entertainment team was friendly and attentive. Their energy was great. We loved our stay. Good food options, and our room was beautiful. Clean! Loved our view from the patio. Highly recommend. Would love to come back for another visit!

I want to start this review saying that I recommend this place 100%. Best experience starting with our check in all the way to our check out. As soon as we arrived at the resort we had a warm welcome everyone so polite and attentive. Our check in took less than 15-20 min. Our room was so clean with the best accommodations. We had dinner at Tequilas restaurant on our first night and everyone there same very polite and welcoming. Our experience at the buffet was great I want to thank Rodolfo and Victor for the special treat to my family and I. Hire more people like them?. On our third night we had dinner at Le Gourmet Restaurant and the host was amazing from start to end. Eddy our waiter was excellent ? very polite and attentive as well. Jorge one of the waiters at the food truck was so great every time. The pool areas amazing for adults and kids with alot of activities. The beach was clean and very accessible. Thank you to each and one of the staff for being so great to my family and I. We will definitely visit this place in the future. I might be missing some names and experiences but like I said everything was amazing ?.

We have just returned from a 12 day stay and I can wholeheartedly recommend this hotel. Yes the food is great with multiple gourmet dining options (booking required) and a great and varied buffet. Yes the pool and surrounding areas are also great and well kept. But what really makes this place special is the customer friendly and talented team that worked tirelessly to keep guests active and entertained. I would especially call out Perla, who runs the gym and yoga classes and was amazing. Great classes and knowledge, also super helpful. Also Erica in the entertainment team is fabulous, entertaining all through the day and giving amazing Latin dance lessons. Will definitely return, excellent vacation.