Residence Inn by Marriott Playa del Carmen - 77717 Playa del Carmen

Brand new hotel, the studio is very spacey and clean. The worker there are very polite. I have to mention that the coffee in the morning is a plus! And rooftop pool is another one! Somehow we are always short of towels since we checked in. It looks like this new hotel is still in the learning process.

Great hotel option in Playacar and Playa del Carmen This is a great hotel, with clean rooms, a rooftop pool, and a bar. The Front desk staff is friendly and more than generous with their time and advice. Gabby has such good energy and is very friendly. What makes your stay even more pleasant is the Rooftop Bar and Grill. Monse and Kevin are fantastic, helpful, and pack plenty of conversations. Above all, fantastic complimentary breakfast and hotel option in Playa del Carmen and Playacar. Approx 180 pesos ($9usd) to the action in the heart of Playa Del Carmen or ADO. A short ride to Tulum.

Probably the worst Marriott I have ever stayed at, and I have stay at many. I found blood and other stains on my bed upon getting to my room. I called Marriott and asked to speak to a manager. He came upstairs and said that the best he could do was give me a few free drinks and change my sheets…. It took them AN HOUR & A HALF to change my sheets. I had not slept in 16 hours and was exhausted. I told the manager I wanted a refund and he had the audacity to refuse the refund. I’m a bovoy member on top of all this!! DO NOT STAY HERE.

Terrible Marriot hotel. Little problems and Marriot brand expectations add up to 2 stars for the price. No meat at breakfast, just beans and eggs. Unforgivably weak coffee. No water available at breakfast. Noisy unrelaxing breakfast area, with no sound dampening. Taxis are priced 2.5x the normal rate. Most hotels make complimentary water available in the hallways using in 20L jugs (garrofenes) of drinking water because the climate is very dehydrating. Sadly hotel only offers 1 liter of water in the room and charges 400% the normal price for half liter of water. We had to buy six for a one day stay. There was not enough water to make coffee in our room. When you call the front desk they won't answer the phone. Pool water is dirty, does not feel clean. It used to be a heated pool. Short pool hours, 8am - 8pm. Pool should be open 6am to midnight. It is too cold to swim on the roof after 6pm. Pool should be heated at night and early morning. Pool towels were at the lobby instead of at the pool. Pool towels should be given at check in or have them at the pool. Front desk staff does not speak English. Room was dirty - mirrors were dirty, floors was dirty. Pillowcases have stains - it is so simple to bleach the pillowcase. No kitchen towels. Must have bad management, this is not up to the Marriot standard. Cancun Marriots are better.

Stayed here for 3 nights, will not return on next vacation. On the first night (we arrived at 11p) my room type (2bdr suite) was not available. Was not told this at check-in, just given keys and sent to our room, only to find out it was 1 king bed room. Went back downstairs, showed confirmation and “suite night upgrade” that was approved by Marriott 3 days earlier. No apologies given by staff, no mention of return of suite night credit, no offer of free market items or price concession for inconvenience. Breakfast was subpar compared to other RI’s in Mexico. On the second day we were told that we would get switched to our “reserved room” type. Left hotel for the day and was asked what time we would return (3p). We arrived back at 5p only for new room to not be ready and had to wait over an hour. On the third day there was no water at the hotel (no notice given or posted) stating maintenance would be shutting off the water. Also, no paper towels in room and freezer had a strange odor to it.

No housekeeping at all, I am in the 8th day here and zero cleaning and change of towels or bed change. The excuse is that they are super busy, the all 8th days. I paid full time for full Service and Simply that is not happening. People is nice, they try but after 8 Days with no housekeeping service is no way to make it good. Last time in this hotel for me!!

This was my first stop in Mexico and it was a good one. The balcony was a rare find for a newer hotel. This allowed you to get fresh air in the room, again rare. Also has a kitchenette and full size refrigerator. You can cook meals, making you feel at home even though you are in a hotel room.

We loved it here! We came to Mexico for an extended stay and this room was perfect! We stayed in a bunch of other places and this, hands-down was the best option. Here’s what we liked the most: - affordable price - The room was very modern and very clean. Housekeeping was very very thorough - room had a nice work area so I could take all my meetings. If I wanted to leave the room, there was a lot of sitting space in the lobby which was both conducive to public conversations and then there were areas that were private enough for meetings - loved the rooftop and the pool - loved the breakfast buffet which was free - The staff was extremely kind and helpful - the gym was nice and they have laundry as well Book without hesitation!